Cancellation Policy

Merchandise Consistency

We encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and natural result of the manufacturing process. By choosing to place an order with ClickToPromo.com, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.

Acceptance

Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by ClickToPromo.com of your offer to purchase our goods and your acceptance of our terms and conditions. If your offer contains terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, ClickToPromo.com hereby expressly conditions its acceptance of your offer on ClickToPromo.com assent to the additional or different terms. Your receipt and retention of the goods shall constitute acceptance of these terms and any term contained on your purchase order. In the event of any inconsistency, the terms of the purchase order shall control.

Cancellations and Alterations to Existing Orders

Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. ClickToPromo.com will make every commercially reasonable effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include, but are not limited to, setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer. All cancellations must be made either by fax or email. No verbal cancellations will be accepted.

Claims, Adjustments and Returns

If you have any problems with your order please contact customer service at 877-836-4545 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If appropriate, we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.